Support
Something not working, a question about an offer, or an idea? Email us at hello@meetfinlay.com. A real person reads every message, and we’ll get back to you as soon as we can.
From the app
Open the You tab and go to Help & feedback. Send feedback tells us about a bug, an idea or an offer that looks wrong. Email us opens an email to hello@meetfinlay.com with your app version filled in, which helps us fix things faster.
If one of Finlay’s chat replies looks wrong, press and hold it: you can mark it helpful or not, or report a problem with it. We see the reply you mean, so you don’t need to copy it.
Deleting your account
In the app, open You, scroll to Account and choose Delete account. This deletes your account and what Finlay holds about you: your profile and answers, your chats and what Finlay remembers from them, your bank data and your feedback.
If you can’t sign in, email hello@meetfinlay.com from the address you use with Finlay and we’ll delete it for you. Emails you’ve sent us stay in our inbox until we delete them; just ask.
Your data
How we use your data, and your rights over it, are in our privacy notice.
Something urgent about your money?
Finlay gives information, not financial advice, and can’t act on your accounts. For a payment, a card or a suspected fraud, contact your bank or card provider directly. For free, impartial help with money worries, try MoneyHelper.